Smarter Transportation Through Experience

Howard Anderson

PO Box 16728Hooksett, New Hampshire, 03106603-661-7801

handerson@stcofne.com


Work Experience

First Student , Salem, NH

Area General Manager, May 2007 May 2016

  • Responsible for the day-to-day operations and direction of 19 locations throughout NH, ME, and VT, with an annual revenue of $36 million. Concentrating on customer retention, contract negotiations, financial control and facility management with 1100 employees.
  • Customer retention of 97% due to exemplary service.
  • Review and analyze financial statements, activity reports, and other performance data to measure productivity and goal achievement and to determine and develop areas needing cost reduction and program improvement.
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Negotiate contracts and agreements with customers and other organizational entities.
  • Hire and manage location managers.
  • Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings affecting business.
  • Create and implement corrective action plans to solve location problems.
  • Attend and participate in multiple municipal councils and committee meetings.
  • Plan, organize, and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
  • Collaborate with other managers and staff members to formulate and implement policies, procedures, goals, or objectives.
  • Monitor spending to ensure that expenses are consistent with approved budgets.
  • Promote safe work activities by conducting safety audits, attending company safety meetings and meeting with individual staff members.Recommend and authorize capital expenditures for acquisition of new equipment and property to increase efficiency and services of operations.
  • Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.
  • Primary point of contact for all customers including Superintendents, Business Administrators and State Regulatory Agencies.
  • Participate in union contract negotiations, settlements of grievances and arbitrations.
  • Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities ensuring safety and state compliance.

Laidlaw Transit, Salem, NH

District Manager, Aug 1989 May 2007

  • Responsible for oversight of the day to day operations of locations throughout NH, ME, VT and upper MA, including customer retention, contract negotiations, financial and facilities for 13 locations.
  • Analyze expenditures and other financial information to develop budgets for increasing profits or improving services.
  • Plan, organize, and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
  • Monitor spending to ensure that expenses are consistent with approved budgets.
  • Direct investigations to verify and resolve customer complaints.
  • Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.
  • Ensure implementation of policy changes in a timely manner.
  • Serve as contact person for all workers within assigned territories.
  • Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.

PROFESSIONAL AFFILIATIONS

New Hampshire School Transportation Association

From 1998 to Present

Positions held; President, Vice President, Past President, Board of Directors

Chairman of the legislative committee.

RECOGNITIONS

NHSTA Cornerstone Award

As President of the NHSTA I was recognized by Governor of New Hampshire for the promotion of the State Idling initiative.